Frequently Asked Questions
Find answers by category, or browse all our most common questions below.
We provide flight bookings, hotel reservations, visa assistance, insurance, transport, tours, and corporate travel management.
You can reach us via our contact page, WhatsApp, phone, or email. Our team is available to assist you 7 days a week.
Yes, our consultants provide personal support before, during, and after your journey.
Yes, we serve travelers across multiple countries and regions.
You can request a quote online or via WhatsApp for any service.
Yes, our team provides support in both English and Arabic.
Yes, we offer both international and regional flight bookings with multiple airlines.
Yes, our team compares airline prices to find you the best available deals.
Yes, flight changes depend on the airline's policy and fare rules. We assist with the process.
Yes, we assist with urgent and last-minute travel bookings when available.
Yes, installment options may be available depending on the airline and payment partners.
Yes, we coordinate special services such as wheelchair assistance and meal requests.
Yes, we provide hotel reservations across major cities and travel destinations worldwide.
Yes, we recommend hotels that match your budget and preferences.
Yes, we can provide refundable and non-refundable options depending on availability.
Yes, we can coordinate with the hotel, but approval depends on availability.
Yes, we provide hotel arrangements for groups, families, and corporate teams.
Yes, we can create custom packages that include hotel, flights, and transport.
Yes, we provide guided tours with local experts in multiple destinations.
Yes, we create personalized itineraries based on your interests.
Yes, we offer city tours, day trips, and multi-day packages.
Yes, we provide family-friendly tours suitable for all ages.
Yes, we can arrange activities like hiking, desert tours, and water adventures.
Yes, we offer tours that include private or shared transport.
Yes, we help with visa processing, documentation, and appointment bookings.
Processing time depends on the destination and embassy requirements.
Yes, we review your documents and advise based on embassy guidelines.
Yes, some destinations allow express or priority processing.
Yes, we provide guidance and help you prepare for your embassy interview.
Yes, we can track your application and update you when the embassy issues a result.
Yes, we offer travel insurance for medical, trip delay, and emergency coverage.
Yes, most plans include medical emergency coverage.
Yes, we provide special insurance packages for Umrah and Hajj travelers.
Yes, we provide embassy-approved travel insurance.
Yes, extensions are possible depending on the policy.
Yes, we provide family-friendly travel insurance plans.
Yes, we arrange airport transfers with reliable drivers.
Yes, we offer private cars, vans, and buses based on your needs.
Yes, we arrange group transport for tours, events, and corporate travel.
Yes, we offer tour packages that include transport.
Yes, we can arrange inter-city transport and long-distance routes.
Yes, transport availability depends on the location but can be arranged anytime.
Yes, we manage business trips, meetings, and company travel needs.
Yes, we offer consolidated monthly statements for corporate clients.
Yes, we organize corporate retreats, events, and team travel.
Yes, special pricing can be arranged based on travel volume.
Yes, we create bundled packages tailored for business travelers.
Yes, we help companies enforce travel policies and approval workflows.
Our Umrah packages typically include flights, accommodation in Makkah and Madinah, visa assistance, ground transport, and full guidance throughout the journey.
Yes. We organize group trips departing from Uganda, Tanzania, Rwanda, and Egypt, led by experienced coordinators to ensure a smooth spiritual journey.
Absolutely. We assist with Umrah visas, tourist visas, and regional travel visas, ensuring all requirements are prepared correctly.
It’s best to book at least 3–6 weeks in advance to secure good prices on flights and hotels, especially during busy seasons.
Yes. We guide first-time travelers through every step — from documents and packing to rituals and travel rules — so they feel confident and prepared.
We offer flexible payment options, including deposits for booking confirmation and full payment before travel.